UTC Ombuds
What is an Ombuds?
Ombuds facilitate the resolution of conflict. They promote fair practices, respect between parties, effective communication, cooperation, and equity and civility in academic and work environments. 它们可发挥调查事实的作用，或提供建议，供冲突各方考虑. 他们不发表正式意见，也不提出正式的或有约束力的建议, 不要为任何人辩护，也不要决定纠纷的结果. Ombuds strive for understanding by parties, respectful treatment, resolution of all concerns, 制定一个明确的、双方都能接受的行动计划.
监察专员办公室的四大支柱是独立、中立、保密和非正式. An ombuds is as independent in structure, 在一个机构内尽可能多地使用功能和外观. He or she operates autonomously as a neutral party, 保持不偏不倚和公正(这些支柱是从 http://www.ombudsassociation.org/standards-of-practice-code-of-ethics)
ombud尽最大可能保持机密性，并避免在未经许可的情况下披露通信(见下文对机密性的进一步讨论)。. 监察员发挥非正式作用，不代表提请他或她注意的任何问题参加任何正式的裁决或行政程序.
What Services Do Ombuds Provide?
Private, Confidential Consultation
当事人可以安全地向媒体表达他们的问题和他们对这些问题的感受, who will listen actively, facilitate reflective thinking, clarify facts and assumptions, 并协助教师或工作人员探索解决他们的问题的选择，并确定一个行动计划，以实现一个可接受的结果.
Fact-finding
监察员可以代表教职员工收集信息, with or without keeping the person’s identity anonymous, through face-to-face meetings, email or phone 联系; may serve as liaison between faculty, between faculty and staff members, and between staff members, directly involved in a dispute, assisting them in exploring issues, understanding various perspectives, and developing a mutually acceptable outcome.
Problem-solving/Mediation
监察员可以促进非正式进程，帮助各方以相互接受的方式解决他们的关切. When mediation is undertaken, 在双方开始讨论他们关心的问题之前，要签署一份《赌球app》. 在这个过程的下一个阶段，信息被共享，问题被讨论. 然后，在决定如何最好地解决未来问题之前，开发和评估各种选择. 双方可能会签署一份经过调解的协议，概述未来的计划, 通常会安排一个后续会议来评估计划的效果，并在需要时修改协议. 目前，UTC调解员是田纳西州的第31条规则调解员.
Who is Eligible for University Ombuds Services?
任何教师或工作人员都可以要求大学监察员的服务. 其目的是让教职员工寻求ombuds服务作为第一反应，而不是, or prior to, filing a formal complaint or grievance. 寻求ombud服务不会改变或消除教师或员工解决冲突的任何其他正式选择.
How Do I Seek the Services of the Ombuds?
联合技术公司目前正在全国范围内寻找我们的第一批全职大学监测员. Until the position is filled, 我们与诺克斯维尔大学签订了合同，通过诺克斯维尔大学的ombuds服务办公室为教职员工提供专业的ombuds服务. Faculty or staff members seeking ombuds services can schedule appointments via our scheduling portal,请联系 [email protected] or call 423-425-5729.
How Soon Can I Expect the Ombuds to Speak With Me?
In some cases, 在最初的电话联系中提供服务，不需要面对面的会议. In other cases, 教师或工作人员和om芽制定如何继续收集更多信息和/或与其他人会面的计划. 有关人员可选择与监察专员共享书面文件. If documents are 给n to the ombuds, 除非法律或大学政策要求，否则只有在教职员工的指导下才能与他人共享.
Is Information I Share with the Ombuds Confidential?
除非共享信息的一方允许披露，否则ombud将尽一切努力对所有信息保密. 除非法律或大学政策要求共享，否则ombuds将支持此请求. Like other University employees, 学校的政策和法律可能要求在某些情况下披露其他机密信息, including: (1) in response to a valid public records act request; (2) when there appears to be imminent risk of serious harm to any person, (3) when required by a court to disclose such information; or (4) when required by University policy, 例如，要求向适当的大学官员报告非法活动的指控(例如.g. reporting illegal harassment or discrimination to the Equal Opportunity and Accessibility office.)
In many situations, 网芽可以在不暴露自己身份的情况下为聚会收集信息. 这些信息通常有助于清楚地描述事实和假设. In some situations, 向其他参与问题的人透露某些信息是有帮助的, 但这只是假设，或者得到教职员工的许可.
Does the University Benefit from the Ombuds’ Work?
Administrators can use ombuds' annual reports, 以及来自ombuds服务参与者的建议, to improve practices that recruit, retain and reward excellent staff. 管理员被邀请根据需要与ombud讨论ombud的工作. 该办公室是促进更好的工作关系和提高大学作为一个社区的经验的长期战略的一部分.
Where Can I Learn More?
- Faculty Handbook
- International Ombuds Association Standards of Practice
- International Ombuds Association Code of Ethics
- Ombuds Charter